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Heidelberg Launches DOCUFY

The service paves way for new digital business models

DOCUFY GmbH has been a Heidelberg Group Company for roughly one year. On the journey toward becoming a digital, agile company Heidelberger Druckmaschinen AG (Heidelberg) relies on the software and concepts for intelligent handling of information from its new subsidiary DOCUFY.

This is because the digital exchange of information between machine engineers and users at every stage of the production process is creating new opportunities for optimization in the age of Industry 4.0. With the service-as-a-service concept, Heidelberg, together with the DOCUFY solutions, is now creating ideal conditions for new digital business models.

Heidelberg aims to automate and digitize service processes, whose solutions will also be offered to Heidelberg’s industrial customers. For Maintenance 4.0, Heidelberg is combining existing service solutions with DOCUFY’s services to offer innovative processes and tools, such as electronic maintenance tables, through which Heidelberg and Heidelberg’s industrial customers can achieve significant increases in efficiency and customer value in service.

As part of its digital transformation, Heidelberg acquired DOCUFY GmbH in Bamberg one year ago. Heidelberg has used the software solutions developed by DOCUFY (including COSIMA and TopicPilot) and the concept of the Information Space to supplement the portfolio of its Heidelberg Digital Platforms division.

In doing so, it has simultaneously created suitable conditions for smart service concepts, which are becoming increasingly important within this context. Together with DOCUFY, Heidelberg has already developed new solutions to optimize its service business by combining and developing the existing products in this way. The implementation of Maintenance 4.0 is one of their first successful collaborations.

COSIMA and TopicPilot by DOCUFY create basis for Maintenance 4.0
In order to successfully implement digitalization strategies, tools are required to translate theory into practice. The joint portfolio already contains suitable tools for implementing Maintenance 4.0 and organizing services. For example, COSIMA, DOCUFY’s component content management system, can be used to track the maintenance steps for various machines and link them to descriptions of the way that maintenance is carried out.

In turn, the mobile publication platform TopicPilot by DOCUFY transmits all of this information to the service technician’s smartphone or tablet. What is special about this is that specific maintenance lists can be displayed there for each machine and maintenance interval. The integrated log function allows the user to tick off maintenance steps that have already been carried out, to add images and comments to them, and to save them centrally in the system. Heidelberg’s platform solution View2Connect then even presents maintenance tasks in a 3D model.

Heidelberg is already using COSIMA in a charging technology pilot project for electric vehicles, among other things. Linking COSIMA with View2Connect allows the user to simultaneously generate an interactive 3D catalog of replacement parts and service instructions in 2D or 3D for the first time. 

Integration is being felt both inside and outside
“Within the shortest period of time, we have successfully integrated DOCUFY into Heidelberg and our growth strategy. Thanks to the committed team at DOCUFY, ‘Heidelberg goes Digital’ works in both directions – internally, we have been able to accelerate the expansion of our digital business models using data-based service concepts. For our industrial customers, we are consistently using our service-as-a-service vision to develop our portfolio into a new service concept,” says Prof. Dr. Ulrich Hermann, Management Board member and Chief Digital Officer at Heidelberg.

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