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Heidelberg Helps Wallbox Home Eco to Generate Customer and Spare Parts Documentation

The company used DOCUFY COSIMA go! and View2Connect software solutions to deliver the solution

Wallbox Home Eco from Heidelberger Druckmaschinen AG (Heidelberg) is a high-performance charging device for electric cars. As a stationary system mounted directly on the wall, it can be used to recharge any electric car battery quickly and easily. Development and production operations for the charging device take place at Heidelberg in Germany. Even the associated technical documentation is produced in-house – by DOCUFY, which has been part of the Heidelberg Group since May 2017 and is regarded as an industry leader in technical documentation thanks to its COSIMA go! software.

Heidelberg now also uses DOCUFY systems for its own documentation, with Wallbox Home Eco benefiting from innovative customer and spare parts documentation generated from COSIMA go! and View2Connect. For many years now, Heidelberg has been a reliable and highly innovative partner for the global printing industry. The Group’s Heidelberg Digital Platforms division, which DOCUFY GmbH joined in May 2017, targets new branches of industry outside this sector. T

he extent to which the Group is spreading its wings beyond conventional print shop business and venturing into new areas is demonstrated by the new Heidelberg Wallbox Home Eco charging system for electric cars, which can be ordered online via Amazon or Euronics in Germany. The system is aimed at individuals and also at businesses and local authorities that want to use the charging station to recharge the electric vehicles in their own fleets as well as those of customers and visitors.

State-of-the-art product and documentation
Although the plug & play Wallbox Home Eco is easy to use, technical user documentation is still a must and this documentation is now exactly what you would expect from a digital pioneer. It is state of the art in terms of technology and design, boasts optimum visuals, can be accessed on the move using a smartphone, if necessary, and – in a first for the market – is linked to the Group’s View2Connect software, which generates 3D spare parts documentation.

Innovative link between COSIMA go! and View2Connect
DOCUFY’s COSIMA go! editorial system provides the content of the technical documentation. Thanks to its intuitive operation, Heidelberg has been able to introduce the system and put it to productive use for the Wallbox in a very short space of time. Linking COSIMA to the Heidelberg platform solution View2Connect, which greatly simplifies business processes in mechanical engineering, enables the simultaneous creation of an interactive 3D spare parts catalogue and 2D/3D servicing instructions. View2Connect helps ensure an end-to-end digital PLM process chain by creating an intuitive and sustainable collaboration and communication platform based on 2D/3D product data. 3D development and production models are used for this purpose.

Customer and spare parts documentation from a single source for more efficient technical content creation
“The Wallbox documentation work has shown how beneficial DOCUFY’s integration into the Heidelberg Group is proving,” says Professor Ulrich Hermann, Member of the Management Board and Chief Digital Officer at Heidelberg. “We’ve created a completely new combination of descriptive and 3D spare parts documentation from a single source. That’s unique and, in addition to giving Wallbox customers high added value, it also offers huge potential for boosting the overall efficiency of technical content creation at Heidelberg,” he adds.

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