Bobst has launched the new ‘Helpline Plus AR’, a remote assistance service for the packaging industry to incorporate a smart headset with augmented reality (AR) glasses. Customers requiring technical assistance can wear the smart headset and connect with experts who can simultaneously see what the user sees and offer advice and support in real time.
Julien Laran, Head of Business Unit Services, said, “We believe this will bring significant benefits for our customers, particularly time and cost savings due to the rapid problem-solving this innovation enables.” Helpline Plus AR is Wi-Fi connected and it establishes a secure connection with the customer’s machine via the internet. Customers get a Bobst expert on-demand, and with the help of the two-way video and audio live stream, an immediate solution to the issue can be provided.
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