HP has redesigned its managed print services (MPS) to help protect corporate print environments against cyberattacks. New services and capabilities include:
– Print Security Implementation Service— HP will provide its own specialized security support technicians to implement corporate print security plans.
– Print Security Advisory Retainer Service— HP’s credentialed security advisors will deliver ongoing security expertise, risk profile updates and support to evaluate security plans on a regular basis and provide ad hoc support for compliance audits.
– Print Security Governance & Compliance— HP will help meet compliance via new remote management of security settings as well as monitor the print fleet for potential issues and supply proof of compliance reporting on fleet security status.
– Increased Training—HP has invested to raise the level of security expertise with MPS employees and HP technical teams with industry security certifications such as CompTIA.
– Enhanced Reporting & Reviews—HP is embedding security into MPS tracking and reporting processes for greater visibility to the print fleet status and to review security best practice recommendations.
– New Remote Management Tools & Services— HP’s new tools within HP MPS software automate security actions such as firmware updates and password management so companies can outsource tedious IT security actions as part of the MPS contract.
– The company has started to ship printers with less-secure interfaces closed, requiring customers to open the ports and protocols if they are needed when deploying new printers on their network.
– New approach to device settings— HP has started the process of closing older, less-maintained interfaces including ports, protocols and cipher suites as identified by NIST as less-secure including FTP and Telnet. With HP’s November FurtureSmart firmware update, it has improved admin password and encryption settings for both new and existing HP Enterprise printers and MFPs.
– Partnering with the software community—HP is working with software developers to modify their applications to utilize newer, stronger interfaces in order to close additional interfaces in the near future.
