In a testament to its unwavering commitment to innovation and customer success, Saudi Xerox has been honored with the prestigious “Partner of the Year” award for 2024 by Xerox Holding Corporation. This accolade highlights the company’s outstanding achievements in digital transformation, process automation, and client-centric solutions. At the helm of this success is Mehmet Sezer, General Manager of Saudi Xerox, whose leadership has propelled the company to new heights.
In this exclusive interview, Sezer shares insights into the driving forces behind Saudi Xerox’s accomplishments.
The award of “Partner of the Year” has been given to you, and we would like to extend our heartiest congratulations to you. What does this recognition mean for Saudi Xerox?
We’ve consistently exceeded targets for the past five years, earning awards from both Xerox and Al Olayan. This award reflects not just our hard work and consistency, but our strong winning attitude
In your opinion what factors led to this achievement?
We’re a strong, committed team focused on leveraging our strengths. Process automation has boosted our productivity, allowing us to focus on field work. Consistent planning and execution have driven our success, achieving targets for the last three consecutive years.
How can this award be linked to the overall mission and plan of Saudi Xerox?
This award fuels our team’s motivation, directly supporting our purpose of driving customer success and improving today’s hybrid workplace.
What were the challenges that Saudi Xerox encountered in the past year and how were they addressed?
Our core challenges are talent retention, effective planning, and realistic expectations. We address these through strong employee engagement (ranked #4 in KSA), adaptable planning with contingencies, and fostering a belief in achievable goals.
What has made Saudi Xerox to emerge as a leading Xerox partner in order to win this award?
Saudi Xerox has consistently delivered exceptional results, driven by our unwavering commitment to customer success. We focus on providing solutions that enable a new, better world, and improve workplace productivity through essential products and services for today’s hybrid workforce. This dedication to our customers, combined with our strong team and strategic planning, has made us a leading Xerox partner.
Can you kindly explain some of the unique products or services that assisted in the company winning this award?
Saudi Xerox’s success in diversifying our offerings and significantly increasing our customer wallet share through long-term, satisfying relationships has been the key factor in winning this award.
In what ways has Saudi Xerox assisted businesses in Saudi Arabia with their digital transformation initiatives?
Saudi Xerox has been instrumental in laying the groundwork for digital transformation by optimizing document workflows through our Managed Print Services. We’ve helped businesses transition from paper-heavy processes to more efficient, digital workflows, freeing up resources to focus on broader digital initiatives. We deliver solutions that drive customer success and enable a new, better world, while improving workplace productivity through essential products and services for today’s hybrid workforce.
Can you share with us some examples or case studies of where Saudi Xerox delivered valuable results to clients?
I cannot share the name of the customer but below is a very good example of a recent solution that we deliver to a Government institution.
The customer issues were :
- Users Print, Scan & Copy documents as they want
- Leak of confidential documents
- Challenges in remote support
- No control
- Lack Compliance
Our Solutions enables them :
- Automated Print, Copy & Scan control
- Track documents using QR & Watermark
- Workflow & Approvals
- Background document OCR & Capture
- Breach notification to admin on any key word usage
- Archive Print, Copy & Scan documents
- Integrate with security platform
- AR solution for remote support
- Security & Controls
- Audit Compliance
How does Saudi Xerox guarantee that its clients are always satisfied with the services provided?
At Saudi Xerox, we prioritize building strong, long-term relationships with our clients. We assign dedicated account managers who proactively monitor client needs, address concerns, and ensure they are consistently satisfied with our services. We also establish clear Service Level Agreements (SLAs) with our clients, outlining specific performance metrics and expectations. We regularly monitor these metrics and conduct performance reviews to ensure we are consistently meeting or exceeding our clients’ requirements. This commitment to measurable results ensures client satisfaction. We provide prompt and efficient technical support to resolve any issues our clients may encounter.
Our team of certified technicians is readily available to provide on-site or remote assistance, minimizing downtime and maximizing client satisfaction. We also actively seek client feedback through regular surveys and meetings to understand their evolving needs and identify areas for improvement. This feedback is invaluable in helping us refine our services and ensure we are consistently meeting our clients’ expectations. We understand that each client has unique requirements. That’s why we offer customized solutions and tailored services to meet their specific needs. By providing personalized support and flexible solutions, we ensure our clients are fully satisfied with our services. We empower our clients to maximize the value of our solutions through comprehensive training and knowledge transfer.
This ensures they can effectively utilize our technology and achieve their desired outcomes, contributing to their overall satisfaction. We are committed to continuous improvement and innovation. We regularly evaluate our processes and services to identify opportunities for enhancement. This dedication to excellence ensures we are consistently providing our clients with the highest quality services and maintaining their satisfaction. We deliver solutions that drive customer success and enable a new, better world. Being a joint venture with Al Olayan Group, we possess deep local knowledge and understanding of the Saudi Arabian market. This allows us to provide culturally relevant and effective services that meet the specific needs of businesses in the Kingdom, enhancing client satisfaction.
How will this award benefit Saudi Xerox in setting new goals for the next years to come?
This award strengthens our brand reputation and solidifies our position as a leading Xerox partner in Saudi Arabia. It will enable us to attract new clients, expand our market share, and set new goals for growth and innovation. We are improving workplace productivity through essential products and services for today’s hybrid workforce.
Are there any new technologies or projects that Saudi Xerox is currently developing?
We are exploring advanced AI-powered solutions to further automate document workflows and extract valuable insights from data. This will help businesses in Saudi Arabia improve efficiency, reduce costs, and make more informed decisions.
As we know, Saudi Vision 2030 has made digitalization as one of the goals, how does Saudi Xerox see itself in this vision?
Saudi Xerox sees itself as a vital contributor to Saudi Vision 2030’s digitalization objectives. Our solutions and services are directly aligned with the Kingdom’s focus on building a digitally enabled society and economy.
As a leader, what strategies do you use to keep your team motivated and focused on innovation?
As a leader, I believe in providing a clear vision and purpose that resonates with my team. We constantly reinforce our mission: to deliver solutions that drive customer success and enable a new, better world, while improving workplace productivity through essential products and services for today’s hybrid workforce. When the team understands the impact of their work, they are more motivated and engaged in innovation.
Are you planning to celebrate this milestone recognition with your team and your partners, how?
We’ve just completed our Year Start kick-off meeting, where we recognized and rewarded our key contributors. We will continue to celebrate this success in the next coming quarterly communications meetings.
